Contact information
Do you have questions about our products, your order, or your shopping experience at Fayrenelmira? Our customer service team is happy to assist you with inquiries regarding orders, shipping, and returns.
Email: customer@fayrenelmira.com
Please contact us by email if you have questions about any of the following:
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Product information and item details
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Orders and order status
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Shipping and delivery
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Order cancellations
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Order withdrawals, returns, and refunds
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General questions about your shopping experience
If you are contacting us about an existing order, please include your order number, if available, to help us identify your order and assist you more efficiently.
Customer Service Hours
Monday through Friday, 9:00 a.m.–6:00 p.m. (US Central Time)
Our stated service hours are based on US Central Time. You may send us an email at any time, including outside our regular service hours.
Website
Visit our website to explore our available products and find additional information about your shopping experience.
Shipping and Delivery
Information about order processing times, shipping costs, and delivery times is available in our Shipping Policy:
https://fayrenelmira.com/policies/shipping-policy
If you have questions about a delivery or the status of your order, please email us at customer@fayrenelmira.com.
We look forward to hearing from you and will be happy to assist you.