Terms of service
Last Updated: October 23, 2026
1. Introduction and Scope
These Terms and Conditions govern the use of the website https://fayrenelmira.com, as well as orders placed and purchase contracts concluded through our online store.
They apply to consumers and, to the extent permitted by law and agreed upon in the individual case, to other purchasers. Consumers are natural persons who enter into a legal transaction primarily for purposes that are outside their trade, business, or independent professional activity.
Browsing our website alone does not constitute the conclusion of a purchase contract. The following provisions and the information displayed during the checkout process govern the conclusion of contracts.
As a general rule, the version of these Terms and Conditions validly incorporated at the time of the order applies. Changes apply to future orders if they have been validly published and incorporated. Contracts already concluded remain unaffected by subsequent changes unless otherwise provided for by a valid legal or contractual basis.
Mandatory statutory consumer rights are not restricted by these Terms and Conditions.
2. Website Use and Customer Accounts
2.1 Use of the Website
You agree to use our website in compliance with applicable laws and not to engage in any activity that compromises the security, availability, or proper functioning of the website or infringes the rights of third parties.
In particular, unauthorized access to protected systems or data, circumvention of technical security measures, and use of the website for unlawful purposes are prohibited.
2.2 Customer Accounts
If our online store allows you to create a customer account, the information you provide during registration must be accurate and up to date. Login credentials must be kept confidential and reasonably protected against unauthorized access.
If you suspect that someone has accessed your account without authorization, please contact us promptly using the contact details provided below.
Whether orders can be placed without registration depends on the features actually available in our online store.
2.3 Website Content and Availability
We make reasonable efforts to keep the information on our website clear and up to date. However, technical issues, maintenance work, or temporary interruptions may occur.
To the extent permitted by law, we may modify individual features or temporarily suspend them for necessary maintenance. Statutory claims and obligations arising from contracts already concluded remain unaffected.
2.4 External Links
Our website may contain links to external websites or services. The respective providers are generally responsible for their own content and data processing practices, unless we have legal responsibility for them.
Providing a link does not constitute blanket acceptance or endorsement of all third-party content.
3. Products, Availability, and Prices
3.1 Product Information
We make reasonable efforts to present accurate and clear product descriptions, images, dimensions, materials, colors, and other essential product characteristics.
For furniture and home furnishings, minor visual differences may occur due to screen displays, lighting conditions, or the natural characteristics of materials. However, the goods delivered must conform to the essential characteristics agreed upon in the purchase contract.
The product information displayed to you before completing your order and incorporated into the relevant purchase contract shall apply.
3.2 Availability
Product availability is determined by the information displayed on the product page and during checkout.
If delivery unexpectedly becomes impossible after an order has been placed, we will review the circumstances and inform you of the available options. Existing contracts and statutory obligations remain controlling.
3.3 Prices and Additional Costs
The product prices, currency, applicable taxes, and shipping costs for an order are displayed in our online store or during checkout before you submit your order.
The total price and all additional costs that must be disclosed before the contract is concluded are determined in accordance with applicable law. Additional costs will be charged only if they actually arise, are legally permissible, and have been properly disclosed.
Shipping costs are governed by our Shipping and Delivery Policy. The amounts stated there, the currency used, and the calculation of the applicable order value must be consistent with the information actually displayed in our online store.
3.4 Incorrect Information
If a product description or price contains an error, we will review the circumstances, taking into account the status of the order, applicable law, and the rights of both parties to the contract.
An error does not automatically entitle either party to unilaterally amend or cancel an already validly concluded contract at their unrestricted discretion.
4. Orders and Contract Formation
4.1 Ordering Process
You may select the products offered and enter the information required during checkout. Before submitting your order, please carefully review the selected products, quantities, delivery address, payment method, shipping costs, and total price.
All information required by law must be made available to you clearly and comprehensibly before you submit your order.
4.2 Placing an Order
Unless expressly stated otherwise in an individual case, displaying products in our online store generally constitutes an invitation for you to submit an order rather than a binding offer by us.
By submitting your order, you make a binding offer to purchase the selected products.
4.3 Acceptance of an Order
After receiving your order, you may receive an automated acknowledgment of receipt. This acknowledgment initially confirms that your order has been received and does not necessarily constitute acceptance of your purchase offer.
The purchase contract is concluded when we accept your offer through an express declaration of acceptance or through another action that constitutes acceptance under the actual ordering process and applicable law.
The specific contract formation process depends on the ordering and confirmation steps actually used by our online store.
4.4 Order Confirmation and Contract Information
The information applicable to your order is displayed during checkout and, where provided for or required by law, sent to you in an order confirmation.
Please retain your order confirmation and related order information for your records.
5. Payment Terms
The available payment methods, payment timing, and any additional payment conditions are displayed during checkout before you complete your order.
The payment service providers involved depend on the payment methods actually available. We do not guarantee the availability of a particular payment method if it is not offered during checkout.
If a payment fails, is charged twice, or cannot be matched to your order, please contact us at customer@fayrenelmira.com. Where possible, include your order number and a description of the issue.
Please do not send full credit card numbers, card security codes, passwords, or other unnecessary confidential payment information by ordinary email.
6. Shipping and Delivery
6.1 Shipping Destinations
We ship to the countries and regions actually available as delivery destinations during checkout. Delivery availability may depend on the delivery address, the products ordered, and the shipping options available. We do not guarantee worldwide delivery to every country or region.
6.2 Processing Time and Transit Time
The standard order processing time is 1–3 business days. This includes processing your order and preparing it for shipment.
After dispatch, the standard transit time is 5–8 business days. The estimated total delivery time consists of the processing period followed by the transit period.
Actual delivery times may be affected by the destination, the timing of payment confirmation, shipping carrier workloads, public holidays, and other circumstances. These timeframes are estimates and do not constitute an unconditional guarantee for every destination.
DHL and UPS may be used for shipping where available for the relevant order.
6.3 Shipping Costs
The planned shipping rules are as follows:
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For orders with a value below 56.64 [insert currency], standard shipping costs 8.48 [insert currency].
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For orders with a value of 56.64 [insert currency] or more, standard shipping is free.
The currency and the method used to calculate the order value, including the treatment of discounts and taxes, must be finalized before publication and aligned with the information displayed during checkout.
The shipping costs displayed before the order is completed shall apply, provided they are lawful and consistent with the published shipping terms.
6.4 Delivery Issues
If your delivery is delayed, your goods arrive damaged, or you suspect that a shipment has been lost, please contact us at customer@fayrenelmira.com.
We will review the available information and, where necessary, seek clarification from the responsible shipping carrier. Your statutory rights in cases of delayed delivery, non-delivery, or defective goods remain unaffected.
For more information, please refer to our Shipping and Delivery Policy.
7. Order Cancellations
7.1 Cancellation Before Shipment
If your order has not yet been shipped, you may request cancellation by emailing customer@fayrenelmira.com. Please include your order number and the email address used to place the order.
We will check the actual order status and inform you whether the cancellation can still be processed.
If the cancellation is confirmed, we will refund the amounts paid for the relevant order in accordance with applicable law.
7.2 Cancellation After Shipment
Once an order has been shipped, it generally can no longer be stopped through the ordinary cancellation process. This does not exclude any statutory right of withdrawal, return rights, or other legal claims.
Where a statutory right of withdrawal applies, it may be exercised within the applicable period. Prior approval from our customer service team is not required to exercise this right.
For more information, please refer to our Cancellation Policy.
8. Withdrawal, Returns, and Refunds
8.1 Statutory Right of Withdrawal
If you enter into a contract as a consumer and the statutory right of withdrawal applies, you may generally withdraw from the contract within the applicable statutory period without giving a reason. For many distance contracts involving goods, this period is generally 14 days from receipt of the goods. The applicable statutory requirements and exceptions apply.
Exercising a statutory right of withdrawal does not require our prior approval. Any legally required information and methods for submitting a withdrawal notice remain applicable.
8.2 Voluntary 30-Day Return Guarantee
Where we offer a voluntary 30-day return guarantee, the terms and conditions set out in our published Return, Withdrawal, and Refund Policy apply.
This voluntary guarantee is provided in addition to statutory consumer rights. It does not replace the statutory right of withdrawal or restrict its legally required scope.
8.3 Returns and Refunds
The requirements for returns, responsibility for return shipping costs, and the processing of refunds are governed by our applicable Return, Withdrawal, and Refund Policy and the relevant statutory provisions.
Your statutory rights remain unaffected if goods are defective, damaged, or incorrectly delivered.
Refunds will generally be issued using the original payment method unless another legally permissible arrangement is agreed upon. Statutory withdrawal rights remain subject to the applicable refund deadlines and requirements.
9. Data Protection
When you use our online store and place orders, personal data may be processed for purposes such as order fulfillment, payment processing, delivery, customer service, and compliance with legal obligations.
The processing of personal data is governed by applicable data protection laws. Where required, processing is based on an appropriate legal basis and carried out in accordance with applicable transparency requirements.
For more information about the data we process, the purposes and legal bases of processing, recipients, retention periods, and your data protection rights, please refer to our Privacy Policy.
Accepting these Terms and Conditions does not constitute blanket consent to all data processing activities or the use of all cookies.
10. Governing Law and Dispute Resolution
10.1 Governing Law
The law applicable to a contract is determined by the relevant statutory provisions and the circumstances of the individual case, including the company's place of establishment, the target market, and the consumer's habitual residence.
Any agreed choice of law must not deprive consumers of the protection afforded by mandatory provisions that would apply under the law applicable in the absence of that choice.
Because the company's legal place of establishment and the specific target markets must be confirmed before publication, this provision does not establish a blanket choice of German law exclusively.
10.2 Jurisdiction
The competent court is determined in accordance with applicable law. With respect to consumers, no agreement may unlawfully restrict mandatory statutory rules governing jurisdiction.
10.3 Consumer Dispute Resolution
Information regarding participation in consumer arbitration or mediation proceedings, or the competent dispute resolution body, will be provided in accordance with applicable statutory disclosure requirements and the circumstances of the business.
Before publication, the relevant requirements must be reviewed in light of the company's place of establishment, legal form, and target markets.
11. Changes to These Terms and Conditions
We may update these Terms and Conditions when necessary due to changes in our business operations, the features offered, or applicable legal requirements.
The version validly published and incorporated at the time of a future order shall apply. Changes will not affect rights or obligations already arising under existing contracts unless otherwise permitted by law.
12. Contact
If you have questions about these Terms and Conditions, your orders, or our policies, you can contact us at:
Website: https://fayrenelmira.com
Email: customer@fayrenelmira.com
Customer service hours: Monday through Friday, 9:00 a.m.–6:00 p.m. (US Central Time)
Where legally required, the full legal name of the responsible business, its business address, and any other mandatory contact information must be provided in the legal information section of our website.