Shipping policy

Last Updated: October 23, 2026

1. General Information

This Shipping and Delivery Policy explains our shipping destinations, shipping costs, order processing times, estimated delivery times, shipment tracking, and procedures for handling delivery issues.

Applicable shipping costs and estimated delivery times are displayed during checkout. Please review this information before completing your order. The information on our website, during checkout, and in your order confirmation should be consistent with the shipping terms applicable to your purchase.

2. Shipping Destinations

We ship to the countries and regions available for selection during checkout. Delivery availability depends on the destination address, the products ordered, and the shipping options available.

Please enter your complete delivery address during checkout to view the available shipping options and applicable costs. We do not guarantee delivery to countries or regions that are not offered as shipping destinations during checkout.

International deliveries may be subject to customs procedures, import duties, taxes, or other requirements depending on the destination country. Further information is provided in Section 6 of this Policy.

3. Shipping Costs

Our standard shipping fees are based on the order value:

Orders below $56.64: Standard shipping costs $8.48.

Orders of $56.64 or more: Standard shipping is free.

An order valued at exactly $56.64 qualifies for free standard shipping.

The order value used to determine shipping costs is calculated according to the terms displayed during checkout, including the applicable treatment of discounts and taxes.

Any additional shipping, handling, or transportation charges will be disclosed before you complete your order. Additional charges will not be imposed afterward unless permitted by applicable law.

4. Order Processing Time

Our standard order processing time is 1–3 business days after order confirmation and, where required, successful payment confirmation.

Processing includes reviewing your order, preparing the products, and arranging shipment. It is separate from the transit time after dispatch.

Our standard timeframes are:

  • Processing time: 1–3 business days.

  • Transit time: 5–8 business days after dispatch.

  • Estimated total delivery time: Approximately 6–11 business days.

Actual delivery times may vary depending on the order date, payment confirmation, destination, shipping service, weekends, public holidays, and other circumstances.

If a significant delay is anticipated, we will provide information in accordance with applicable law.

These timeframes are estimates and do not constitute an unconditional guarantee of delivery by a specific date. Any agreed delivery dates and mandatory statutory delivery obligations remain unaffected.

5. Shipping Methods and Delivery Times

DHL and UPS may be used to ship orders, depending on the destination and the shipping arrangements available for the relevant order.

The usual transit time is 5–8 business days after dispatch. Transit time begins when the order is handed over to the shipping carrier, not when the order is placed.

Actual delivery times may be affected by:

  • The delivery address and destination country;

  • The shipping carrier's workload;

  • Weekends and public holidays;

  • Customs or import inspections, where applicable;

  • Severe weather and transportation disruptions.

If different delivery estimates apply to particular destinations or products, the relevant information will be provided before the order is completed.

6. Taxes, Customs, and Import Duties

Product prices, applicable taxes, and shipping charges are determined according to the pricing and tax information provided for the relevant order.

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination country and its import regulations. Whether these charges apply, whether they are included in the total price, and who is responsible for paying them depend on the terms applicable to the shipment and the requirements of local law.

Taxes already disclosed and collected will not be charged again for the same tax item. We do not guarantee that additional import charges will never apply to international deliveries.

Applicable shipping costs and other mandatory charges will be disclosed before you complete your order. Where additional import charges may apply, relevant information will be provided to the extent required by applicable law.

7. Shipment Tracking

Where the shipping service supports tracking, we will provide available shipping or tracking information after your order has been dispatched.

It may take some time after the carrier receives the package for the first tracking updates to appear. The availability and frequency of tracking updates depend on the shipping service used.

If you have not received a shipping notification or your tracking information is unavailable, please contact us at customer@fayrenelmira.com. Where possible, include your order number so we can assist you more efficiently.

8. Delivery Delays, Damaged Goods, and Lost Shipments

8.1 Delivery Delays

If your order has not arrived within the estimated delivery period, please email us at customer@fayrenelmira.com.

Where possible, include your order number and available shipping information. We will review the matter and contact the relevant shipping carrier if necessary.

Our customer service hours are Monday through Friday, 9:00 a.m.–6:00 p.m. US Central Time.

Your statutory rights in the event of delayed delivery or non-delivery remain unaffected. These rights may include setting an additional delivery period where required, withdrawing from the contract where legally permitted, and receiving a refund in accordance with applicable law.

8.2 Damaged Goods

If your order arrives damaged, please contact us at customer@fayrenelmira.com.

To help us assess the situation, please provide the following information where available:

  • Your order number;

  • A description of the damage;

  • Photos of the damaged goods;

  • Photos of the shipping packaging, where applicable.

We will review your report and handle valid claims in accordance with applicable law and our Return, Withdrawal, and Refund Policy.

Photographs may help us investigate the issue, but your mandatory statutory rights are not limited solely because you cannot provide photographs or do not comply with a reporting deadline imposed by us, subject to any applicable legal requirements.

8.3 Lost or Untraceable Shipments

If tracking indicates that your order has been delivered but you have not received it, or tracking has shown no meaningful updates for an extended period, please contact us by email.

Please provide your order number and tracking number, if available. We will review the available information and, where appropriate, initiate an investigation with the shipping carrier.

Handing goods over to a shipping carrier does not automatically transfer all delivery or loss risks to you. Your statutory rights in cases of non-delivery or loss remain unaffected.

9. Delivery Addresses, Order Changes, and Cancellations

9.1 Delivery Address

Please ensure that your delivery address is complete and accurate and includes all information needed for delivery.

If you discover an error, contact us as soon as possible at customer@fayrenelmira.com. We will check whether the address can still be corrected before shipment.

Incomplete or incorrect address information may cause delays, unsuccessful delivery attempts, or the return of a shipment. Any additional costs and responsibility for those costs will be determined according to the circumstances and applicable law.

9.2 Order Changes

Before an order is shipped, you may request a change to the delivery address or other order details by contacting customer service.

Whether a change is possible depends on the order's processing status and the available shipping options. After dispatch, changes such as redirecting a package may be possible only if supported by the relevant shipping carrier.

We cannot guarantee that every requested change can be accommodated.

9.3 Cancellations

If you wish to cancel an order, please contact us as soon as possible at customer@fayrenelmira.com.

Before shipment, we will check whether the order can still be canceled. If the order has already been shipped, it may no longer be possible to stop it through the ordinary cancellation process.

If a cancellation is validly completed and payment has already been made, any applicable refund will be processed in accordance with applicable law.

Your statutory rights of withdrawal and other mandatory consumer rights remain unaffected. For information about returns, withdrawal, and refunds, please refer to our Return, Withdrawal, and Refund Policy. Our voluntary 30-day return period is subject to the terms of that policy.

10. Delivery Responsibility and Statutory Rights

We process orders and arrange shipping in accordance with the terms applicable to each order. Shipping carriers transport goods as part of the services they provide.

Using a shipping carrier does not exclude our statutory delivery obligations. Your legal rights in cases of non-delivery, delayed delivery, damaged goods, or other contractual breaches remain unaffected.

For consumer contracts, the transfer of risk for loss of or damage to goods is governed by applicable law. Where mandatory consumer protection law provides that risk transfers only when you or a person designated by you receives the goods, handing the goods over to the shipping carrier does not restrict that protection.

Severe weather, customs inspections, transportation disruptions, and other exceptional circumstances may affect delivery times. Their legal consequences depend on applicable law and the circumstances of the individual case.

If any provision of this Policy conflicts with mandatory law, the applicable statutory provisions prevail. Nothing in this Policy restricts mandatory consumer rights.

11. Contact

If you have questions about shipping costs, delivery times, shipment tracking, or your order, please contact us using the details below.

Business Name: Fayrenelmira

Website: https://fayrenelmira.com

Email: customer@fayrenelmira.com

Phone: +1 (409) 627-8214

Business Address: 3340 Cherry Dr, Beaumont, TX 77703, United States

Customer Service Hours: Monday through Friday, 9:00 a.m.–6:00 p.m. US Central Time